Shipping policy

At TruBalance (TRUBALANCE WELLNESS PRIVATE LIMITED), we strive to deliver your products safely, efficiently, and as quickly as possible across India. Please read our shipping terms carefully before placing an order.

1. ORDER PROCESSING TIME

  • All orders are processed within 1 to 2 business days (excluding Sundays and national/public holidays) after receiving your order confirmation.
  • You will receive a notification with a tracking number as soon as your order has been dispatched from our fulfillment facility.

2. SHIPPING CHARGES & DELIVERY ESTIMATES

We offer shipping across India through reliable logistics partners iThinkLogistics.

Order Value Thresholds:

  • Free Shipping: Applicable on prepaid orders as specified during promotional offers at checkout.
  • Standard Shipping Fee: A flat rate of ₹192/- applies to orders below the free shipping threshold.
  • Estimated Transit Times:
      * Metro Cities (Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Kolkata, Pune): 2 to 4 business days post-dispatch.
      * Rest of India (Tier 2/3 Cities & Regional Locations): 4 to 7 business days post-dispatch.
      * Special / Remote Zones (J&K, Northeast, Island Territories): 7 to 10 business days post-dispatch.

Please note that delivery timelines are estimates and not legally binding guarantees. Delays may occur due to weather conditions, transport disruptions, public holidays, or unforeseen operational bottlenecks with courier partners.


3. ORDER TRACKING

Once your package is dispatched, a tracking link and shipment ID will be sent to your registered email address and phone number (via SMS/WhatsApp). You can track your package directly through the carrier's website or via our store tracking page at https://trubalance.in.

4. FAILED DELIVERY & INCORRECT ADDRESSES

  • Accurate Address details: Customers are responsible for providing complete and accurate shipping details, including full address, landmark, PIN code, and mobile number.
  • Address Errors / Failed Delivery Attempts: If a parcel is returned to our warehouse due to an incomplete/incorrect shipping address provided by the customer or after multiple failed delivery attempts by the courier, a re-dispatch fee will be charged to ship the package again.
  • Refusal of Parcel: Refusing delivery at the doorstep does not qualify for an automatic refund, as all sales are subject to our Refund Policy.

5. DAMAGED OR LOST IN TRANSIT

  • Damaged Upon Delivery: Please inspect your package upon receipt. If the outer packaging or product is visibly damaged, please follow the procedure outlined in our Refund & Replacement Policy (notifying us within 48 hours at info@trubalance.in with an unedited unboxing video).
  • Lost Shipments: If a shipment is marked as "Delivered" by the courier partner but you have not received it, please inform us within 48 hours so we can initiate an official investigation with the carrier.

6. INTERNATIONAL SHIPPING

Currently, TruBalance ships exclusively within India. We do not offer international shipping through our online store at this time.

7. CONTACT & INQUIRIES

For any shipping updates, tracking help, or delivery inquiries, please reach out to us:

TRUBALANCE WELLNESS PRIVATE LIMITED
Phone: +91 9820200913
Email: info@trubalance.in